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Tim Arthur
Former Global CEO
Time Out

Tim Arthur was the Creative Director at Virgin Money and former Global CEO of Time Out. His varied career has also taken in playwriting, running a charity, journalism, and presenting on BBC Radio London. After working as an Artistic Director in regional theatres, Tim became the CEO of Cardboard Citizens, a charity that works with and for homeless people using performance and theatre to develop skills, share stories and work with the community. He then entered the world of journalism, becoming Time Out’s UK Content Director. He was appointed the listing and city guide publisher’s Global CEO as the print industry struggled to cope with online platforms. To answer the threat he made the publication free and transformed their digital content strategy and accessibility. He put the company on a safe footing, focusing on digital revenue and brand extensions.

At Virgin Money, Tim embraced a remit encompassing brand, marketing, digital and customer experience. As a challenger brand, in an industry whose reputation had been severely battered by the financial crisis, he helped make it one of the most trusted and human banks in the UK. Tim takes a customer-centric approach to company strategies, arguing that it is both within a company’s commercial interest and their social responsibility to express their core nature through their brand. He considers how creativity within the workplace needs to be given its own platform and be fundamental to a company’s culture. He examines how both creativity and diversity are primary drivers of smart disruption and sustainable innovation, and the connection between the people within the company and those that rely on them to look after their financial wellbeing.

http://www.twitter.com/TimArthurBoom

https://uk.linkedin.com/in/tim-arthur-14b18131

Dr. Thomas Hellmann
DP World Professor of Entrepreneurship and Innovation
Saïd Business School, University of Oxford

Dr. Thomas Hellmann is the DP World Professor of Entrepreneurship and Innovation at the Saïd School of Business, University of Oxford. He holds a BA from the London School of Economics and a PhD from Stanford University. He previously worked at Stanford GSB and UBC Sauder, also teaching at Wharton and Harvard Business School. His research focuses on entrepreneurial finance, entrepreneurship, innovation, and public policy. He is the Academic Director of SBS Entrepreneurship Centre and recently launched the Creative Destruction Lab at Oxford. His textbook on Entrepreneurial Finance came out in 2020.

https://www.sbs.ox.ac.uk/about-us/people/thomas-hellmann

Linda Moir
Owner
Putneyred Ltd.

Linda Moir was in charge of the front-line Events Services at the London Olympic and Paralympic Games. She was responsible for planning and implementing a customer-service strategy, organising 15,000 volunteer Games Makers plus private sector contractors, and facilities to welcome over nine million spectators. London 2012 was the first Games to view ticket-holders as customers - previously they’d been viewed as secondary to the sports. As a result, London 2012 is widely regarded as the most successful and best-run Olympics in the modern era. The use of the Games Makers was seen as crucial to this success, and an innovative approach to dealing with the public which was the basis of a plan to make attendees feel part of something special.

Before the Games, Linda was Virgin Atlantic’s Director of Customer Service. Richard Branson hired Linda with the remit of ‘making flying fun’. In her time, Virgin became leaders in customer satisfaction (a key element to the Virgin brand), topping surveys and winning numerous awards. Combining customer service and HR, Linda overhauled recruitment, training and development programmes for 5,000 Virgin cabin crew to meet her goals. She gave staff the freedom to deal with customers their own way, instead of dictating policy, and established a philosophy of ‘brilliant basics - magic touches’. 

Prior to Virgin Linda was HR Director for the National Air Traffic Services (NATS) during its transition from public to private ownership. It meant handling significant challenges both internal and external in such a sensitive, important sector dominated by regulation and unionised staffing. She joined NATS after working for BA where she was involved in transforming the business from its introspective, state-backed roots to a modern, customer-centred brand. Linda speaks about the culture of a customer-focused organisation and how change can be implemented to the benefit of the business and individual employees. She looks at how organisations can change, and how leaders play their part.

https://www.linkedin.com/in/linda-moir-16a3a07/

https://www.putneyred.com

Till Buettner
Head of Web Analytics
Deutsche Post DHL Group

As a Head of Web Analytics within the Digital Customer Interaction Department at DHL, Till is responsible for making better decisions by using digital data and analytics. From conceptualising web analytics to gaining insights for stakeholders, Till and his team provide analytical expertise for DHL. Among other things, this includes measuring all of logistics.dhl and other DHL touchpoints, analytics implementations, A/B testing and reporting. With over 15 years of experience in IT environment and digital marketing space, Till has developed an intuition in transforming data into storylines. After studying media management and communication design, Till worked for different digital agencies and blue chip companies as an UX designer and digital analyst. 

http://www.twitter.com/oarsi

https://www.linkedin.com/in/tillbuettner/

https://dhl.com

Tyler Lessard
VP Marketing
Vidyard

Tyler is a marketing executive with a passion for creative storytelling, data-driven marketing, and creating exceptional customer experiences. As VP of Marketing at Vidyard, he’s spent more than six years immersed in the world of B2B video with a focus on how to use the right mix of content and insights to drive business results. He is a frequent speaker and author on topics including video marketing, content marketing, B2B sales, account-based marketing, and modern demand generation. More importantly, he loves to travel, is a proud father of four, and a big fan of Westworld and Stranger Things.

https://www.linkedin.com/in/tylerlessard/

https://www.vidyard.com

Saul Lopes
Head of CRM
Dixons Carphone

Saul is the Head of CRM at Dixons Carphone – UK’s largest electronical retailer. He has a strong background as a senior commercial marketer with over 15 years of international experience across private aviation, luxury hotels, airlines and retail. A truly data-driven innovator in customer experience with an extensive background in multi-million pound digital transformations throughout Product Development, Analytics, Customer Relationship Management and Loyalty.

He led Virgin Holidays on a revolutionary journey towards a customer centric growth strategy, including digital product adoption, customer experience redesign, business process change and overhaul of their entire communications strategy. Saul was part of the Virgin management team that managed to increase profits four-fold, all whilst hitting record numbers of NPS and increasing customer experience scores by 25%.

Saul isn’t shy of major transformations and has recently joined Dixons Carphone management team to overhaul its CRM programme from a marketing function to an experience function

https://www.linkedin.com/in/saul-lopes-27973619/

https://www.dixonscarphone.com/en

Rene Rueger
Marketing Analyst | Germany
Fidelity International

René’s affinity to disruptive technology of the digital landscape enabled him to get practical experience as a man for everything-digital in small businesses. Coming from a statistical background in social & political science, Fidelity International has been René’s latest stop in his professional career as a Data Analyst. Since he moved to the marketing team, he is now able to present a unique bottom-up view of what it means to become enabled for implementing a data-driven marketing culture in a traditional industry. Demonstrating how data can be used to take better decisions and confirming these choices, are his key focus. Read more here.

https://www.linkedin.com/in/rene-rueger/

https://www.fidelity.de

Kylie Alexander
Marketing Operations Manager
Adobe

https://www.linkedin.com/in/kyliepeters

http://www.adobe.com/

Sade Bamidele
Multi-Solution Architect & Managing Consultant
Adobe

Sade Bamidele and her team are part of Adobe Consulting Services. Sade works with clients to realise the value of integrating the products in the Adobe Experience Cloud by defining their use cases, architecture and roadmap for Multi-Solution projects. Adobe Campaign is her specialist product. She works closely with clients to drive marketing automation efficiencies and implement a solution that supports their segmentation, personalisation, cross channel and reporting objectives. Sade joined Adobe through the Neolane acquisition in 2013, throughout her nine years of experience she has worked on projects across varying business verticals such as retail, media, transportation and finance.

https://www.linkedin.com/in/sade-bamidele-446a8616/

http://www.adobe.com/

Steven Biss
Senior Cloud Solutions Consultant
Adobe

Steven is a masters educated computer scientist and self-confessed data geek who understands data, software and delivering business value through digital implementation and transformation projects. He has 13+ years in client-facing consultancy roles, which includes the management and delivery of large consultancy engagements and more recently, in a technical presales capacity. Steven has experience in both establishing fresh delivery methodologies with the objective to grow a professional services practice, as well as managing a regional delivery team in the UK. His digital marketing implementation and technical expertise are well regarded among his peers, as is his background in statement-of-work scoping, solution architecture, consultancy delivery and project management. His interests include data collection best practices, privacy and governance, machine learning, data science, cloud services and the challenge of integrating and scaling such concepts within an enterprise.

https://www.linkedin.com/in/stevebiss/

http://www.adobe.com/

Beth Carlson
Advanced Measurement Services, Advertising Cloud
Adobe

As a member of the Advanced Measurement Services team, Beth builds differentiated solutions for advertisers to measure and optimise their media campaigns in relation to key business objectives. Originally from Southern California, Beth has worked in media and advertising for 10 years in New York and now London. Prior to Adobe, Beth worked as a Media Strategist at TubeMogul, and as a national TV buyer at MediaVest, now Spark Foundry. Beth got her start interning in the print world while studying for a B.A. in Media History & Theory from New York University’s Gallatin School, and an M.A. in Media Studies from The New School.

https://www.linkedin.com/in/beth-carlson/

http://www.adobe.com

Victor de la Iglesia
Analytics Cloud Solutions Consultant
Adobe

Víctor de la Iglesia is Solutions Consultant at Adobe Ibérica focused on Adobe Experience Platform, Adobe Analytics, Adobe Audience Manager and Adobe Target. He has dedicated his career to digital marketing, always working close to data and insights activation within tech and business teams. Prior to joining Adobe, Víctor worked as a Conversion Rate Optimizer for ING Spain using some Adobe Experience Cloud Solutions (AA, AT, AAM).

https://twitter.com/vicdelaiglesia

https://www.linkedin.com/in/victordelaiglesia/

http://www.adobe.com/

Vincenzo De Simone
Senior Client Partner, EMEA
Adobe

Vincenzo is a Senior Client Partner within the Adobe Advertising Cloud, EMEA team.  In his role he is the strategic partner for Adobe Advertising Cloud EMEA’s brand clients supporting scale and activation across multiple markets, revenue growth, and navigation of the complex MarTech and Ad Tech landscape. Vincenzo studied International Business Management (BD) in Italy prior moving to London, where he received a Master Degree (MSc) in international marketing. In his spare time, Vince loves cooking, travelling and rock climbing.

https://www.linkedin.com/in/vincenzo-de-simone-65a66856/

http://www.adobe.com/

James Eyles
Solutions Consultant
Adobe

James is a Solutions Consultant specialising in Marketo Engage. He matches brands with the right combination of tools to take their B2B marketing to the next level. His background includes marketing, strategy, campaign management, sales, business development and project management, all with the common theme of delivering more powerful customer experiences.

https://www.linkedin.com/in/james-eyles-8b101842

http://www.adobe.com/

Stephen Ford
Deliverability Practice Manager EMEA
Adobe

With over 11 years of experience in email marketing with eight years of deliverability consulting experience, Stephen has a thorough understanding of deliverability best practices, Internet Service Providers and industry tools. Stephen leads the deliverability practice in EMEA for Adobe Campaign; driving deliverability best practice, improving processes/documentation and strengthening relationships with the email community.

http://www.adobe.com/

Berangere Gloaguen
Head of Demand Generation | Southwest EMEA
Adobe

Bérangère is the Head of Commercial Demand Generation for Southwest EMEA at Adobe, responsible for demand gen activities across seven countries, five languages and two brands. Her team supports new logo and cross-sell/upsell growth with result-driven campaigns across all channels in competitive and complex-sales environments.

https://twitter.com/b_gloaguen

https://www.linkedin.com/in/bgloaguen/

http://www.adobe.com/

Ryan Hickling
Solutions Consultant
Adobe

As a Solutions Consultant for Adobe specialising in Adobe Campaign, Ryan provides the expertise necessary to enable customers in creating their own innovative user experiences and generate increased value for their businesses. Combined with years of experience leading email marketing teams for global businesses, Ryan helps you to visualise Adobe Solutions within your marketing initiatives.

https://www.linkedin.com/in/ryanhickling/

http://www.adobe.com/

Jack Ilott
Solutions Consultant
Adobe

Jack is an Expert Solutions Consultant who works with Marketo Engage and Adobe Campaign. He has experience in demonstrating value against customer use cases, and a background in CRM consultancy and delivery assists with advising on aligning sales and marketing for solution effectiveness.

https://www.linkedin.com/in/jackilott/

http://www.adobe.com/

Mike Madden
Head of Commercial Demand Generation
Adobe

Mike Madden is the Head of Commercial Demand Generation, Adobe Experience Cloud at Adobe, responsible for demand gen activities supporting new logo and cross-sell/upsell growth as well as the Commercial content marketing machine. He joined Adobe through the Marketo acquisition in 2018. Outside of work, he is a big fan of M&Ms, early morning rounds of golf, and celebrating Michael Bolton's greatest hits.

https://www.linkedin.com/in/michaelmadden824/

http://www.adobe.com/

Sam Mathie
Solutions Consultant
Adobe

Sam has worked across Account Management and Pre-Sales roles at rapidly growing SaaS companies, specialising in programmatic advertising, web analytics and data management. He has worked with clients ranging from small independent media agencies to some of the world’s most recognisable brands, with a track record of selling the value of enterprise software, as well as building and nurturing long-term client relationships. Currently working as a Solutions Consultant for Adobe’s Data Cloud, Sam is passionate about helping companies use data to make the right strategic decisions. He holds a BSc in Economics & German from the University of Leeds and is on a personal mission to have visited 50 different countries by the times he’s 30!

https://www.linkedin.com/in/sam-mathie/

http://www.adobe.com/

Alexandra Ong
Manager, Strategic Business Development EMEA
Adobe

Alexandra is the Strategic Business Development Manager for Adobe Advertising Cloud in EMEA, leading the Business Development team who manage all supply relationships. The team oversees onboarding, managing and growing partnerships. In an ever-changing work of digital advertising, she focuses on driving strategic partnerships with premium partners in EMEA for unique access to inventory for Adobe Advertising Cloud clients. She has previously held roles at Ad2One, leading their programmatic business development, and Specific Media as the primary Media Buyer. Her experience and market knowledge is inclusive of the EMEA region and Canada.

https://www.linkedin.com/in/alexandraong/

http://www.adobe.com/

Nishant Pithia
Principal Technical Partner Development Manager
Adobe

A highly experienced, energetic and articulate Principal Solutions Consultant currently working as a member of the Adobe Experience Platform and Microsoft team in EMEA.

Nishant helps global partners to build and deliver successful customer solutions that drive revenue using Adobe and Microsoft platform. As a Principal Solutions Consultant, he supports Adobe partner sales team. He is particularly focused on a strategic partnership initiative between Adobe and Microsoft which combines dots between sales and marketing functions to accelerate digital transformation.

In his current role, Nishant supports Microsoft and their Partner sales channels by evangelising Adobe platform and solutions through compelling demonstrations and build future-proof demos.

https://www.linkedin.com/in/npithia/

http://www.adobe.com

Pankhri Singhai
Sr Product Manager, Adobe Campaign
Adobe

Pankhri is a Senior Product Manager for Adobe Campaign. In her role at Adobe, she is responsible for product direction and design, with a focus on creating better integrations within Experience Cloud including integrations of Adobe Campaign with Adobe Audience Manager, Adobe Analytics and Ad cloud.  She is also responsible for Email Delivery and Deliverability. Pankhri has developed acute observation skills which she uses abundantly in her current role. She has strong customer-centric vision and more than 10 years of experience in different organisations in digital marketing.

https://www.linkedin.com/in/pankhrisinghai/

http://www.adobe.com/

Dignified Sorinolu-Bimpe
Solutions Consultant
Adobe

Dignified is an Adobe Sign Solutions Consultant with a proven ability to create value by helping businesses leverage leading technologies to attain and exceed business goals. He is a PRINCE2-certified practitioner and an accomplished front-end web developer, with extensive development experience in the IT, Publishing, Construction & Entertainment industries. Dignified holds degrees in Architecture (B.Sc.) and Project Management (M.Sc.).

https://www.linkedin.com/in/dignifiedsorinolubimpe/

http://www.adobe.com/

Bruce Swann
Group Product Marketing Manager
Adobe

Bruce Swann is a senior leader for the Adobe Experience Cloud business, who has over 18 years of experience with marketing disciplines, like omnichannel, email, mobile, advanced analytics, and social media, as well as marketing and CRM technologies. At Adobe, Bruce is a Group Product Marketing Manager for Adobe Campaign, focused on marketing and product strategy for customer journey management. Bruce can be found at industry events throughout the year, presenting, as well as contributing to the Adobe Blog and creating thought leadership.

https://twitter.com/btswann

https://www.linkedin.com/in/bruceswann

http://www.adobe.com/

Karine Tereszkiewicz
Solutions Consultant
Adobe

Karine is an experienced digital marketeer who helps partners and clients set the vision for digital initiatives. Operating in her capacity as a strategic advisor, she translates business objectives into actionable recommendations and support businesses through digital and multichannel transformations. She brings technical expertise and a media/marketing insight to her analysis as a Data Solutions Consultant thanks to her past five years in media agencies. She holds a Master's in Business and Administration with a major in Marketing. She is a world traveller who has lived in several European countries and speaks French, English and German.

https://www.linkedin.com/in/ktereszkiewicz/

http://www.adobe.com/

Ryan Trowbridge
Senior Account Manager, Adobe Advertising Cloud
Adobe

Ryan is a Senior Account Manager within the Advertising Cloud team at Adobe. Joining back in 2015, he has partnered with clients to drive paid media strategy across multiple industries. He is an advocate for bridging the gap between advertising and web analytics to deliver seamless customer experiences.

https://www.linkedin.com/in/trowbridge-ryan

http://www.adobe.com/

Wouter Van Geluwe
Technical Evangelist, Adobe Experience Platform, EMEA
Adobe

Organisations have never had access to more data but doing something useful with that to improve the bottom line proves to be extremely difficult. Wouter’s specialty is showing organisations how to be truly customer-data-driven and he firmly believes that when you see the light and start listening to your customers through their behaviour, the impact on you and your company will be incredible.

https://www.linkedin.com/in/woutervangeluwe/

http://www.adobe.com/

Rick Wichgers
Solutions Consultant
Magento, an Adobe company

Rick is part of the Magento Solutions consulting team in EMEA, based in Amsterdam. He consults on the Magento Commerce Suite of products at Adobe, helping both SMB and enterprise customers grow through flexible, innovative Omni-channel solutions.

His career started in sales and online marketing at the merchant side working for small and large retail companies. Prior to Adobe, Rick worked as Magento specialist for an e-commerce marketing agency, helping merchants of all sizes leverage their marketing and ecommerce ecosystem to grow their online business.

https://www.linkedin.com/in/rick-wichgers/

https://magento.com

Rob Wilson
Senior Solution Consultant
Adobe

Rob is an experienced specialist in Content Management and is focused on guiding organisations to get the most out of their digital marketing and creative teams. He has worked with multiple CMS platforms in a variety of roles including development, architecture and support. Rob brings his deep product knowledge to organisations that need it across a wide range of industries including Financial Services and Automotive. In his spare time, Rob DJs on an internet radio station to share his passion for music with others.

https://www.linkedin.com/in/robertwilson2011/

http://www.adobe.com