Have a MagentoLive question?
Find answers to what you want to know about the conference.
As an Adobe Summit/MagentoLive registrant will I receive a refund?
All Adobe Summit and MagentoLive registration purchases will be refunded to the original form of payment. We will issue a full refund for the pass or group package you purchased at the time of registration. If a credit card was used for payment, we will make an immediate refund. Refunds take 5 to 7 business days to post to your credit card. If your registration was paid by bank transfer we will contact you directly to get your bank details so we can make payment back. A confirmation email and refund receipt will be emailed to you when we have completed the refund. If you have not received a refund email by 15 April, 2020, please contact firstname.lastname@example.org.
What will happen to my hotel reservation?
If you have booked accommodation via Event Express, please contact Event Express directly on +44 (0) 1905 732 737 or email email@example.com to cancel your booking.
If you booked a hotel reservation outside of Event Express, please contact your hotel directly.
Will Adobe provide reimbursement for airfare or hotel booked?
No, Adobe will not provide reimbursement for airfare and/or hotels that were booked to attend Summit. Many airlines and hotels are offering flexible refund options at this time due to the COVID-19 situation. Please contact your airline and hotel directly to review options.
Will Adobe Summit EMEA and MagentoLive be rescheduled to another date?
We will continue to monitor the global health situation. At this time, we are looking to postpone Adobe Summit EMEA to later this year. Details will be shared as soon as we’re able to.
Will speakers still be able to share session content?
We thank all Adobe Summit and MagentoLive speakers who have spent valuable time working on session content. Our track and content managers will contact you directly to discuss options with you.
Who do I contact if I have questions?
Please contact firstname.lastname@example.org for any other questions.