Have a Summit question?

Find answers to what you want to know about the conference.

Have a Summit question?

Find answers to what you want to know about the conference.

  • Where

    ExCeL, London
    One Western Gateway
    Royal Victoria Dock, London E16 1XL

  • When

    Training
    Monday 11 May & Tuesday 12 May 2020

    Partner day
    Tuesday 12 May 2020

    Adobe Summit and MagentoLive
    Wednesday 13 May & Thursday 14 May 2020

    Exact timings will be provided shortly, however the day usually starts at 9am and finishes at 6pm, with the evening celebration closing at 11pm.

  • Pricing Information
    • What is the registration fee?

      Individual Delegate - Super Early bird to 29/02/20 - £1,050.00/€1,200 Individual Delegate - Early Bird from 01/03/20 - 31/03/20 - £1,250/€1400 Individual Delegate - Full Delegate from 01/04/20 - £1,500/€1,650 Government/Charity - £1,050/€1,200 Group Purchase 4-9 Tickets - £1,050/€1,200 Group Purchase 10-49 Tickets - £900/€1,000 Group Purchase 50+ Tickets - Please email adobe@eventbooking.uk.com for a quote. All prices are subject to 20% VAT.

    • Can I book at the group rate?

      Yes, discounts are given for 4+ delegates when purchased at the same time, this option is available via the website. The number in the group must be selected at the time of booking and payment for the whole group is made in one transaction to qualify for the discount. You will then receive an email confirmation containing instructions to register your group members.

    • What is included in my registration fee?

      Your event registration includes admission to all Adobe Summit and MagentoLive keynote and breakout sessions and sponsor areas. It also includes all general receptions, evening entertainment, refreshments and catering. Training is available to conference attendees for an additional cost.

    • Does the registration fee include air fares and accommodation?

      No, all travel costs and hotel accommodation expenses are the responsibility of the attendee.

    • My company isn’t based in the UK, should I be charged VAT?

      Yes, as the event is taking place in the UK it is subject to UK VAT at 20%, admission to events requires that VAT be charged on all invoices (irrespective of the attendee’s location) and this cannot be removed. However it may be possible for your company to reclaim it.

    • Can I qualify for more than one discount?

      No, only one promo code or discount can be applied per registration. Discounts cannot be combined with any other offer, package, or promo code.

    • I received a code after I registered. What should I do?

      Contact the registration team by emailing adobe@eventbooking.uk.com with the code and your registration number. A code can only be entered during the registration process and cannot be applied after you have already completed registration.

  • Registration Information
    • What if I have to cancel?

      Cancellations must be made in writing to adobe@eventbooking.uk.com. Cancellations received up to 12 April 2020 will be subject to an administration fee of 25% of the charge plus VAT at 20%. It is with regret that cancellations made after this date will be liable to the full registration fee and no refunds will be given.

    • Is my registration transferable?

      Yes. If you register and pay but are unable to attend, you can transfer your registration to a colleague from your company at any time without additional charge. Please submit all transfer requests in writing to adobe@eventbooking.uk.com. For further questions regarding registration please call the Adobe Registration Hotline on +44 1462 744932.

    • Will I receive confirmation of my registration?

      Yes, after you register online, you will receive an automated email confirming your registration within an hour. If you do not receive your confirmation email, please check your junk folder and then contact the hotline +44 1462 744932 or adobe@eventbooking.uk.com.

    • Will I receive a ticket?

      Your badge is collected on arrival at the event, a fast track e-ticket will be sent to you by Tuesday 12th May, alternatively give your name on arrival.

    • I’m a member of the press, are there press passes available?

      Please contact your regular Adobe PR contact for more information about press participation at Summit.

    • Can you assist with visa applications?

      We can provide letters of invitation to assist with your visa application, but only when full payment has been received. If your visa is subsequently refused and you can provide evidence of this, the payment will be refunded.

      If you require a letter of invitation please email adobe@eventbooking.uk.com giving your passport number, expiry date, country of issue and nationality.

    • I have been given a code. How can I register?

      Select ‘I have a code’ on the first page of the registration site.

  • Payment Information
    • How do I pay?

      Online registration will take you through the payment process – with the option to select your payment method and provide the information that will be displayed on your Invoice.

    • Who do I pay?

      All payments are made to Taylor Bennett Partners LLP the registration company for Adobe Summit EMEA 2020, these funds are passed back to Adobe in full for VAT purposes.

      Purchase orders should be addressed to:
      Taylor Bennett Partners LLP
      1 Church Barn
      Caldecote Road
      Newnham
      Baldock, Hertfordshire
      SG7 5LA
      United Kingdom

      For supplier information/remittance advices please contact accounts@eventbooking.uk.com

    • What types of payments are accepted?

      We accept Visa, MasterCard and American Express credit and debit card payments, you will be transferred to the secure payment site at the end of the booking or you can make payment at any time via the link on your invoice. Invoices are also issued until 14 days before the event which can be paid by bank transfer or cheque.

    • I need a VAT invoice

      All registrations will receive a VAT invoice on the website confirmation page and a link is also included in the confirmation email.

    • Has my payment been received?

      You can also monitor the status of the invoice using the link on your confirmation email - as soon as payment is received this will be shown.

    • When does payment need to be made?

      Payment needs to be received before the event starts (11 May 2020). To qualify for a discounted rate payment must be received before this rate expires.

  • Venue, Hotel and Travel Information
    • Accessibility

      ExCeL has been purposely designed and built to allow unrestricted access to all visitors and to conform to Part M of the Building Regulations.

      They aim to provide full access to all the facilities within the venue and recognise that disabled visitors may require extra equipment, facilities and assistance both routinely and in an emergency.

      ExCeL London welcomes assistance dogs with visually and/or hearing-impaired visitors.

      Please click on the following link for full details http://excel.london/visitor/venue-guide/accessibility.

      Adobe will ensure that exhibition stands are easily accessible to visitors using wheelchairs.

    • Which hotels are available?

      There are a range of hotels, some located within walking distance of ExCeL, others easily accessible by public transport.

      To view the full list and book hotels, visit https://www.eventexpressuk.com/e/adobe-2020/

    • Are discounted rates available at Summit hotels?

      Yes, discounted rates have been negotiated at a range of hotels in the local area. Accommodation can be booked with these hotels by clicking here. To take advantage of our discounted negotiated rates, you must book through Event Express, our preferred booking agency. All reservations, amendments and cancellations are confirmed in writing. Please contact Event Express if you do not receive confirmation on +44 1905 732 737.

      All rates listed are per person per night, inclusive of VAT at the current rate, and are subject to availability.

    • What is the venue for Summit 2020?

      ExCeL, London
      One Western Gateway
      Royal Victoria Dock, London E16 1XL
      Tel: +44 (0)207 069 5000

      Please click here for more details and for an interactive map of the venue. We are returning to ExCeL but this year will be located at the East Entrance.

      ExCeL London, the international exhibition and convention centre, is the host venue for a variety of events from award winning exhibitions and conferences to international association meetings, product launches, banquets, award ceremonies, sporting events and great days out and not to mention hosting the London Olympic and Paralympic games.

      ExCeL is the UK’s most flexible event space with over 100,000m2 of space. Situated in a stunning waterfront location, ExCeL London is located in the heart of London's Royal Docks, within easy reach of central London. The venue is part of a 100 acre campus, including 3 onsite DLR stations, easy access to the Jubilee Line and London City Airport, parking for 3,700 cars, six onsite hotels and numerous on-site bars and restaurants.

      Nearest London DLR station to ExCeL is Prince Regent for ExCeL (East). Please use the London underground map to help you plan your journey.

    • Which is the closest airport?

      The closest airport is London City Airport (Travel time 10 mins (car or taxi); 15 mins by DLR). ExCeL London is also easily accessible from all London airports and mainline train stations. The closest Docklands Light Railway station is Prince Regent. London City Airport is open from 05:00 – 22:00 on week days. Please see answers to specific questions about transport from London's airports and mainline train stations.

    • How do I get to the venue using public transport from London airports?

      From London City Airport Travel time 10 mins (car or taxi); 15 mins by DLR. Depart London City Airport heading west on Docklands Light Railway (DLR) for Canning Town. Change at Canning Town and head east to Prince Regent and Summit EMEA.

      From Stansted Airport Travel time 1 hour (car or taxi); 1 hour 15 mins (public transport) Depart Stansted heading south on the National Express Coach to London Stratford (Departs every 30 mins at 05 and 35). Head to Stratford Underground station (2 mins) and take the Jubilee Line to Canning Town (5 stops). Change at Canning Town for Docklands Light Railway (DLR) and head east to Prince Regent and Summit EMEA.

      From Gatwick Airport Travel time 1 hour 30 mins (car or taxi); 1 hour 20 mins (public transport) Depart Gatwick heading north on Thameslink train service to London Bridge (2 stops) Change at London Bridge to the Underground and head east on the Jubilee Line for Canning Town. Change at Canning Town for Docklands Light Railway (DLR) and head east to Prince Regent and Summit EMEA.

      From Heathrow Airport Travel time 1 hour 40 mins (car or taxi); 1 hour 30 mins (public transport) Depart Heathrow heading east on Heathrow Express to London Paddington. Change at Paddington onto the Underground and head east on the Circle Line to Baker Street. Change at Baker Street for the Jubilee Line heading south to Canning Town. Change at Canning Town for Docklands Light Railway (DLR) and head east to Prince Regent and Summit EMEA.

      From Luton Airport Travel time 1 hour 20 mins (car or taxi); 1 hour 40 mins (public transport) Depart Luton Airport Parkway Rail Station heading south to London Finchley Road station. Head to Finchley Road Underground station and head east on the Jubilee Line to Canning Town. Change at Canning Town for Docklands Light Railway (DLR) and head east to Prince Regent and Summit EMEA.

    • How do I get to the venue using public transport from London mainline train stations?

      From Charing Cross Station Depart Charing Cross heading south on Northern or Bakerloo Line. Change at Waterloo heading east on Jubilee Line. Change at Canning Town heading east on Docklands Light Railway (DLR). Arrive Prince Regent and Summit EMEA.

      From Kings Cross/St Pancras Station Depart Kings Cross/St Pancras heading south on Northern Line. Change at London Bridge and head east on the Jubilee Line for Canning Town. Change at Canning Town for Docklands Light Railway (DLR) and head east for Prince Regent. Arrive Prince Regent and Summit EMEA.

      From Liverpool Street Station Depart Liverpool Street heading west on Central Line for Bank. Change at Bank for Docklands Light Railway and head east for Prince Regent. Arrive Prince Regent and Summit EMEA.

      From London Bridge Station Depart London Bridge heading east on Jubilee Line for Canning Town. Change at Canning Town for Docklands Light Railway (DLR) and head east for Prince Regent. Arrive Prince Regent and Summit EMEA.

      From Marylebone Station Depart Marylebone heading east on Bakerloo Line for Canning Town. Change at Canning Town for Docklands Light Railway (DLR) and head east for Prince Regent. Arrive Prince Regent and Summit EMEA.

      From Paddington Station Depart Paddington heading east on the Circle line for Baker Street. Change at Baker Street and head south on the Jubilee Line for Canning Town. Change at Canning Town heading east on Docklands Light Railway (DLR). Arrive Prince Regent and Summit EMEA.

      From Victoria Station Depart Victoria heading east on Circle/District Line. Change at Westminster heading east on Jubilee Line for Canning Town. Change at Canning Town heading east on Docklands Light Railway (DLR). Arrive Prince Regent and Summit EMEA.

      From Waterloo Station Depart Waterloo heading east on Jubilee Line for Canning Town. Change at Canning Town for Docklands Light Railway (DLR) and head east for Prince Regent. Arrive Prince Regent and Summit EMEA.

  • Other Information